Mobile / Casino
hm77 collects only the account and transaction information needed to run your wallet, process Upay and Bank Transfer payments, and keep your account secure. Access to and use of this site depends on your local law and eligible region.
When you open an account with us, we collect registration details — your name, contact address and the payment method you choose to fund your wallet. For Upay deposits, we record the transaction reference tied to your mobile wallet session. For Bank Transfer, we store the reference number and deposit amount as shown in your account history. We also collect device and browser signals — such as the type of connection and screen region — to deliver the site correctly on mobile and to detect unusual activity on your account. Cookies and similar technologies help us remember your login state so you are not prompted to re-enter credentials on every visit. We do not collect payment card numbers or store full wallet credentials on our servers; payment routing through Upay and Bank Transfer is handled by the respective payment providers under their own data agreements. We retain your account records for as long as your account remains active and for a period thereafter as required to meet our operational and compliance obligations. Availability of this service and the rights described in this policy depend on your local law and the eligible regions we serve.
This policy covers data collected when you register, log in, or update your account details on hm77. It applies to every screen you reach after authentication, including your wallet dashboard and deposit history.
Deposit and withdrawal records processed through Upay or Bank Transfer fall within this policy. The data we hold is the reference and amount visible in your account statement — not full payment credentials, which stay with the payment provider.
Browsing the lobby, game pages and this policy page generates session and analytics signals we use to improve navigation. No personal identity is attached to content-browsing data unless you are signed in.
Links or services that direct you away from hm77 — including Upay's own app and Bank Transfer portals — are governed by those providers' own policies. We do not control how they handle your data once you leave our site.
You have practical options for how your data is held and used on this account. You can request a summary of the personal information we hold by contacting our support team — the contact paths are listed in the section below. If any detail on your account is wrong — your registered contact address, for example — you can correct it directly in the account settings screen, or ask support to update it if the field is locked. You can also ask us to clarify why a specific data point was collected or how long we keep it. If you decide to close your account, raise a closure request through support and we will confirm the steps and retention period that apply to your records. The rights available to you may vary depending on your location and the local laws that apply there; not every right described here will be actionable in every eligible region.
Ask for a summary of the personal data tied to your account. Send the request through the support contact route below and we will respond with the details we hold.
Update your registered contact information in the account settings screen. For fields you cannot edit directly, contact support with the correction and your account reference.
If you have a question about how a specific piece of your data is used, send it to support with your account reference. We will explain the basis and retention period for that data.
Submit a closure request through support. We will confirm the process, explain what data is retained after closure and for how long, and complete the closure once verified.
Open the live chat widget from any page while signed in. Describe your privacy question and include your account reference so the team can locate your records quickly.
Send a written request to the support email address published in your account help section. Email is the preferred route for data access or correction requests that need a written record.
The help centre in your account area covers common policy questions. Check there first for answers about cookies, data retention and account closure steps before raising a direct support ticket.
We use session cookies to keep you signed in across pages. Analytics cookies help us understand which sections load correctly on mobile. You can limit non-essential cookies through your browser settings, though this may affect how the site loads.
Transaction references for Upay and Bank Transfer are stored in your account history and are visible only to you and our verified support team. Full wallet credentials are never stored on our side.
We keep your account records while your account is active and for a defined period after closure, as required by our operational obligations. You can ask support for the specific retention period that applies to your account.
When this policy changes in a material way, we will post a notice in the account notification area. Continuing to use the account after that notice constitutes acknowledgement of the updated policy.
We collect your registration details, contact address and the payment method you use — such as Upay or Bank Transfer. We also record transaction references and device signals needed to operate your account and detect unusual activity.
We pass only the references necessary to process your Upay or Bank Transfer payment to those payment providers. We do not sell your personal data. Third-party providers operate under their own data agreements once a transaction leaves our platform.
Contact our support team through live chat or the support email address in your account help section. Include your account reference and specify the data you want to review. We will respond with a summary of what we hold.
Yes. Open the account settings screen to update editable fields directly. If a field is locked, contact support with the correction and your account reference. We will update the record and confirm once it is done.
We retain records for a defined period after closure to meet our operational obligations. The exact retention period depends on the type of data. Ask support for the specific period that applies to your account before requesting closure.
Access to hm77 and the rights described in this policy depend on your local law and the eligible regions we serve. If your region is supported, this policy applies to your account. Check the account help section for current eligibility information.